Fidelity Investments sending two sets of synced balance information (found in “Balance History”) with the same timestamp? Problem being the information which gets located higher in the “Balance History” sheet, despite the same timestamp, is actually from a previous day and, therefore, provides an incorrect view of the current balances on the “Balances” tab.
While I could regularly delete that input (transactions) from the “Balance History” sheet, it sort of defeats the purpose of automating things. I’ll assume this is an issue with the refresh cadence/link with Fidelity but wonder if others are seeing it and, if so, is there a corrective action?
I see this infrequently. It usually happens when there has been an auto-refresh of the account (by Yodlee) followed by a manual-refresh of the account (by me).
Fidelity will only update balances once a day at 8am Eastern as part of Open Banking. So depending on how the balances were updated before/after 8am and when you imported transactions/balances, you might get 2 Balance History entries in the wrong order.
I usually delete the duplicate in Balance History.
What @martha.rudkin shared is correct, here is our official guidance: Fidelity Investment account balances, cash position, and holding prices and units will reflect the values as of 8AM ET on Fidelity.com or Net Benefits. All account refreshes after 8AM ET will return the same values until the next synch up on 8AM ET the next day.
So it sounds like you might be getting data from both an auto refresh and a manual refresh, but we’re only able to share one balance per day (until 8AM the next day) and each of those “refreshes” will have an associated balance.
This makes sense and thank you. However, what I’ve found is periodically the “second refresh”- however invoked- defaults back to values from the previous day and due to its positioning within the “Balance History” sheet is used for the Balances tab.