Duplicating transaction for Checking and Savings

For the past few months when downloading transactions for my wife’s credit union account all of her checking account transactions are duplicated in her savings account. She doesn’t use her savings account but must have a minimum in order to have a checking account. That doesn’t make sense but is a rule of the CU. Any way I can stop the downloader from creating these erroneous entries?

To clarify, she has a savings account but has not transacted anything in there? And when you say past few months, do you mean it was the same setup as before but the issue has started to occur, or has this been happening since you added the accounts?

She has a savings account. Initially, 30 years ago she put in the minimum amount $5. Since that time there has been no transactions to this account.

Starting in late July (7/23/2023) transactions started showing up on her savings account. They duplicate the transactions on her checking account.

I have been using Tiller since November 2021. This is a fairly “recent” issue. For now I have un-checked her savings account in https://my.tillerhq.com/

Yeah that’s probably the best bet for now since there aren’t any transactions going through. The only other thing i can think of is maybe since they required you to have a savings account that they share account numbers and that confuses the system and thus duplicates the transactions.

I’m sorry for the slow response, @ecbearden, but, for all feeds related issues, the fastest path to resolution is to reach out to our support team via the chat window in the lower right corner of the Console at https://my.tillerhq.com/.