Off to a bad start: "Having trouble connecting"

I just started my 30-day trial. The very first thing I did was attempt to connect to my bank. I tried six times. Each time, Tiller gave me the “Technical Error … having trouble connecting.”

I logged into my bank account in another browser window and saw that I had logged in six times in the last 10 minutes. These were not login attempts, but rather actual logins. So there is nothing wrong with my ID or password. I turned off 2FA but get the same result.

If there is no way to connect and sync automatically, then is there a way to manually download transactions?

I’d recommend reaching out to our support team via the chat window in the lower right corner of the Console at We can help you with connection errors.

Here’s a resource for manually importing data for your reference.

I tried connecting again the next day and this time the connection worked.

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