Off to a bad start: "Having trouble connecting"

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1

I just started my 30-day trial. The very first thing I did was attempt to connect to my bank. I tried six times. Each time, Tiller gave me the “Technical Error … having trouble connecting.”

I logged into my bank account in another browser window and saw that I had logged in six times in the last 10 minutes. These were not login attempts, but rather actual logins. So there is nothing wrong with my ID or password. I turned off 2FA but get the same result.

If there is no way to connect and sync automatically, then is there a way to manually download transactions?

2

I’d recommend reaching out to our support team via the chat window in the lower right corner of the Console at https://my.tillerhq.com/ We can help you with connection errors.

Here’s a resource for manually importing data for your reference.

3

I tried connecting again the next day and this time the connection worked.

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