Support is not answering

I have asked support twice. The first time they answered after a couple of days. This time Tiller cancelled my subscription although they charged my credit card at the same time. But support remains silent. That is not only substandard that is absolutely lousy.

Hi @beyer.lothar :wave:

Thanks for writing to our support team about your issue. Sorry for any delays in our reply. I checked on this internally and it looks like we sorted it out for you earlier today? Please let us know via the open conversation we have through our official support channel if you need more help.

Generally, we try to get customers a first response within a couple hours. Subsequent or follow up responses can take a day or more depending on our volume and our billing team is offline on the weekends.

Thanks so much for your patience.