Tiller Customer Support and Vanguard Connection Success

Discussion
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After many tries over about 25 days, I was successful in completing the connection between Tiller > Yodlee > Vanguard. But, the real story is about Tiller Customer Support.

The Vanguard conversion process was frustrating but, in my opinion, Tiller support was very good considering the dependency on a 3rd party, Yodlee. Over the course of 25 days, they were proactive in getting back to me several times to see if I was still unable to connect.

Each time, they included detailed steps to fix the problem. Ultimately they escalated the issue to arrange a screen-sharing call with a tech-rep from Yodlee. The day before the call, by again following the same steps prescribed by Tiller that I had tried so many times before, I was finally able to make the conversion.

I’ve been a Tiller customer since 2021. I think their Customer Support is one of the best features of their product.

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I could not agree more! The CS team here at Tiller is one of the best things of being a Tiller user. When I personally first signed up for Tiller I was in love. However, when I replied back to the automated sign up email I was so impressed that a real person replied, and not with a canned response. Knowing a supportive person is easy to reach if I have any challenges makes Tiller one of the best tools I have ever used.

Thank you for sharing this success story!
-Alice
Tiller Evangelist

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Agreed. CS inspires me to use the product to its fullest. The combination of real peeps with AI IS pretty slick. I often can’t tell which is helping me!