Unable to add Lakeview Loan Servicing account

I have been unable to add my account from Lakeview Loan Servicing. It keeps getting stuck at the point where it claims it has sent a 2FA code to my phone, but the code never arrives. I am able to log in to their website (lakeviewloanservicing [dot] myloancare [dot] com) with no problems, including the 2FA step.

This problem has persisted for several weeks. There are no reported issues/outages and searching the forums has turned up nothing. Any help would be appreciated.

:wave: @michael.mallo !

I’d recommend reaching out to our support team via the chat window in the lower right corner of the Console at Sign in - Google Accounts

The team there is best equipped to help troubleshoot issues like this.