Ally won't maintain connection and causes me to change my bank password frequently

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1

Hello,

I know Ally has been having problems, but it is not currently showing as an “outage” anymore. I have 2fa and can’t turn that off with the bank. I saw another person who is having a similar issue. They were referred to the support chat window. I tried that but the bot spun me in a circle and I can’t ask this question any other way. It closed out the “issue” because I told it I had to manually refresh. When I tried it again and asked for help on “something else” it brought me back to the same line of questioning and shut me down.

Problem 1) I still have to manually refresh Ally and enter the 2fa code any time I want to refresh it. Is this still a known issue, or should it be resolved?

Problem 2) I believe it is trying to auto refresh, unsuccessfully because of 2fa, and is causing me to reset my password with Ally like twice a week! This is very aggravating!

Please help!

2

(1) is a “known issue” to the extent that Ally is now requiring 2FA to allow Yodlee to download our data. Doesn’t appear to be going away, so I’m not sure there’s any reason to expect that to change anytime soon.

(2) is odd. Not sure why they would be forcing to reset your password like that. Sorry for the frustration with customer support, but you may need their help with that one.