Help loading bank, "ICBA Bancard & TCM"

[stan]

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Multiple times, I have tried adding a new credit card to my Tiller Spreadsheet. The dropdown of institutions has “ICBA B. & TCM” But, each time I get an error message: “try again” or reach out to Tiller Community." I appreciate if anyone has had a similar issue and has solved it.
Thank you.
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[selina]

@stan

ICBA B. & TCM

Hi Stan,

I’m sorry about the issue you’re experiencing adding ICBA B. & TCM. Please reach out to us via email (support@tillerhq.com) or start a chat on tillerhq.com after you have logged into your Console. We’ll be able to see what’s going on and provide next steps.

Thanks,
Selina

[stan]

Selina
This time I typed in “mycardstatement.com” and clicked on the ICBA TCM link.
This one should have worked. I am able to login to my account.
However, I received this error message.

[randy]

Sorry you’re still having this issue, @stan. Our customer success team will be able to best resolve this if you reach out to them as @selina suggested above.