Good morning. I’m new to Tiller and really excited by what I’m seeing in the product and in this active community. Glad to be here!
I’m having some trouble connecting a Chase account correctly, with two specific (but possibly related) issues:
Connecting Chase is really slow (ie. 20+ seconds on “Retrieving Security Information” after I’ve entered my 2fa code) and then pretty consistently shows this error: “Unexpected site error / It looks like we’re having issues connecting to this site for some reason”. I’ve checked the known outages doc and Chase doesn’t seem to be on there. After a bunch of attempts, I was able to connect once and get a pull of transactions. When I later clicked “Refresh” I got the following tooltip: “There seems to be a problem refreshing your account.”
The one time the sync worked, it pulled transactions on my checking account, but not on the 2 Visa credit cards linked to that same Chase account. How can I pull those in? I tried “Add Accounts” in case those were meant to be distinct accounts (ie. “Chase Visa card” or such) but that doesn’t seem to be the case.
I’m grateful for any help you’re able to provide!