Issues with connecting Aidvantage (MFA issue) Student loan account

Hello everyone,
I am trying to connect an Aidvantage student loan account but when I go through the prompts I get the error message " The MFA information you provided is incorrect. Please try again or visit [Aidvantage] to verify your MFA settings."

I am certain the information I enter is correct, but in case that it is not I can’t find information on MFA on my aidvantage account. Does anyone have experience with this issue?

Maybe I can fill out the Authorization to Release Information to include Tiller.

I’d recommend reaching out to our support team via the chat window in the lower right corner of the Console at

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