I can’t seem to find a way to add my PayPal Mastercard. It’s managed through PayPal instead of the synchrony website. I do see other similar Synchrony credit cards such as Belk and Old Navy that seem to be supported.
Adding my PayPal account will show transactions that have been placed through PayPal that used the credit card but it does not show transactions that used the physical card or the card number/expiration/cv2.
I’m thinking that this credit card is not currently supported?
It used tu work but stopped after Mar 31. IT was on the outages spreadsheet but wasnt ther today. Transactions still not coming over.
Its really frustrating as this is our major card for all purchases/
Tiller support is no help
Same problem here. I just opened the Paypal Mastercard 3% card, but cannot link it to Tiller to see the transaction feed. Massive bummer.
Any update on this? It’s over a year after last post. I can’t see a way to add the PayPal MasterCard from Synchrony Bank to my Tiller Accounts
I’d recommend reaching out to our support team via the chat window in the lower right corner of the Console at https://my.tillerhq.com/
We’ll get a few more details from you to see if it’s a connection issue or if the account isn’t supported. After a quick search it doesn’t look like a Synchrony based Paypal card is supported by our data provider, but Paypal credit accounts are supported. If the institution is supported we can troubleshoot further.
Then the question would be “who is your data provider” so we can go bug them to support the Synchrony PayPal MasterCard.
Our data provider is Yodlee right now. We’re working on offering more providers with the goal to improve our connectivity.
My own “PayPal Cashback World Mastercard” account does show up in Tiller via PayPal account import… Synchrony is mentioned in some fine print on my statements so I believe they’re technically there behind the scenes, but the data routes thru PayPal. But the data as Tiller receives it has problems:
The credit card transaction amounts are unsigned. All transactions, both credit card charges, and paying the credit card bill (and presumably refunds) all show up as a positive number. Unlike other credit cards that all show charges as negative and payments as positive.
It does look like you could differentiate them automatically though - the credit card payment shows up with a Description field of “Paypal Cashback Mastercard”. The credit card purchases use the merchant name. Regardless of if they’re direct credit card payments or payment via paypal charged to your paypal mastercard.
As mentioned in another thread, PayPal Balance integration is awkward at best. If you also try and track your “PayPal Balance” account, the card charges when the paypal MC is used to make a purchase via paypal also show up in Balance as an equivalent negative number. Meaning a $N purchase via paypal shows up as two items that cancel out:
Description: merchy mcmerchyface, Amount: -$N, Account: PayPal Balance
Description: merchy mcmerchyface, Amount: $N, Account: PayPal Cashback World Mastercard
Yet a direct CC transaction not via paypal is simple but backwards:
Description: merchy mcmerchyface, Amount: $N, Account: PayPal Cashback World Mastercard
And my credit card payment:
Description: Paypal Cashback Mastercard, Amount: +$X, Account: PayPal Cashback World Mastercard
I’ve untracked “PayPal Balance” as a result as that much meets my needs.
But I need to figure out how to automatically negate the credit card charges. Something a spreadsheet formula doing some string matching and value checking could clearly do, though I presume I really want a post-processing macro or appscript to run as a fixup after Paypal data is imported.
I’m new to Tiller, so still figuring out how anything off the beaten path should work without it being clobbered, suggestions welcome!
Ugh, if you figure it out, let me know. I’ve cut back my use of my PayPal card because it’s such a PITA to manage in Tiller!