Retail credit cards issued by Synchrony Bank not syncing

My retail cards like Amazon Prime card, Wayfair card, etc have stopped syncing successfully. Every time I try to refresh the data, Tiller feeds sits in the “Verifying Login Information” screen for many minutes (at least 5) and eventually produces the “Unexpected Site Error” message, followed by

Uh oh. It looks like we’re having issues connecting to this site for some reason. Unfortunately, we don’t know when this will be resolved. Please come back later to try again.

This has been going on for several days now.

Yeah 12 days since Sams Club Synchrony bank card has synced.

My Transactions have not loaded since March 7th. The odd thing is my account balance is correct and is updating daily

Thanks for letting us know about the issue you’re experiencing trying to refresh your retail cards serviced by Synchrony. For Amazon specifically, we’ve learned there is ongoing site issue. Our data provider has reached out to Synchrony to work with them on a resolution.

It’s now an outage listed in the Outage Dashboard.

We suspect the same issue is affecting the connection to other retail cards serviced by Synchrony as well so we’ve followed up with Yodlee to see if that’s the case. We hope to hear back from them with an update soon.

1 Like

same problem here - 24 days.

Same problem here… Sams Club Synchrony bank card has not synced for 24 days… Any update on this?

@eddhenderson, we don’t have any update on this. Any updates will be communicated through the Outage Dashboard. If the outage no longer appears there it should either be working or we can write to our data provider on your behalf when you reach out to us via the chat tool in the lower right corner of the Console at https://sheets.tillerhq.com/auth/login

Just an update here that Synchrony cards should resume working as of today, but you may see duplicate accounts on the Tiller Console if you have more than one Synchrony serviced card connected to Tiller.

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