PayPal Credit not supported any more?

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1

What happened to PayPal Credit? It has worked for a long time. However, within the last few weeks, I have begun seeing the following screen shot after entering my security code:

PayPal
PayPal766×354 22.8 KB

Thanks in advance!

2

The general PayPal connection to Tiller has been down for a few weeks. I suspect it’s related to that.

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3

PayPal is no longer in the institution alerts sheet but I still can’t refresh that connection. It always tells me the MFA code is not correct even though it JUST sent me the code. If I try too many times, I get the screenshot OP posted. Not sure if I should be contacting support?

4

Hi @woolds , have you tried refreshing by re-entering your credentials using an incognito browser session?

I would suggest contacting support, if you’ve already tried the step above mention it in your bank feed ticket as well as the step at which you get the error. You can send a new message using the blue chat widget in the lower right corner of your Console at https://my.tillerhq.com or write to support@tillerhq.com

5

weeks? been screwed for me for almost a year now.

6

Hmmm. Definitely a consistently inconsistent connection for me, but I have had it work for stretches over the last year. (I do refresh all of my connections every morning, so maybe my relentlessness paid off with hitting some days when it happened to be working.) PayPal and Venmo definitely give me the most issues. Wonder if there’s something about payment apps that makes it challenging for Yodlee to maintain a connection. . .

7

That error is misleading and doesn’t indicate the site support status. We can troubleshoot it with our data provider as long as Paypal isn’t on the alerts dashboard.

8

Thanks, @morgan. PayPal seems to be back on the Institutional Alerts sheet as of today. I don’t know if PayPal credit is a different connection than PayPal itself. (My issues are with regular old PayPal.)

9

Thank you for the suggestion (I did miss that troubleshooting step somewhere along the way), but it looks like PayPal is back on the Institution Alerts sheet. Hopefully it will be fixed sooner than later!