Transactions are not Updating

Microsoft Excel
1

I have had a lot going on in my life and I’ve not refreshed my spreadsheet in months. That’s bad enough but now the spreadsheet is not updating at all. Keep in mind that I had successfully been using the spreadsheet for months prior to this. I hit the ‘Fill’ button and it shows as completing (green check) The linked accounts are showing correctly and I have recently refreshed the account connections from the Tiller web page. I have attempted to re-fill the transactions within this spreadsheet, but nothing changes. I have even tried to start a new spreadsheet and it isn’t providing any newer transactions. And yes, I’ve checked that my subscription is active and paid up.

Anyone have any suggestions?

2 Likes
2

I’d recommend reaching out to our support team via the chat window in the lower right corner of the Console at https://my.tillerhq.com/

3

I’m having the same issue. Did you get a resolution?

4

Hi @sstudy I would suggest that you reach out to support via the chat window in the lower right corner of the Console at https://my.tillerhq.com/ or you can write in to support@tillerhq.com.

Causes can vary and we’d have to take a closer look at your configurations and further assess any other onscreen behaviour or messages you might be seeing.