Not auto refreshing & missing transactions

Not sure if it’s a bug, but I noticed 2 issues. One, the accounts do not update all the time, ie. every 24 hrs. I often have to log into tiller hq website and manually hit refresh, some weren’t refreshing for days.

2nd issue, it’s not pulling in my CC card transactions for one of my capital one (Quicksilver) accounts. It shows the balance, but when I go to my spreadsheet, there are no transactions noted. I made sure I added the card and selected it to also update on the spreadsheet, but none of the transactions are appearing.

:wave: @jpowellvu, welcome!

This wasn’t really specific to the Excel update so I moved it to a new topic.

Some accounts don’t automatically refresh and require your manual intervention. More on that expected behavior here.

If you’re not seeing the data you’d expect for an account I’d recommend reviewing this troubleshooting guide Financial Connections Error Troubleshooting Guide | Tiller Help Center

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