Transactions overwritten

[rhowell]

Hi all, hoping for ideas/suggestions: some of my transactions were overwritten during a scheduled autofill on the morning of Dec 22.

The details:

• All the overwritten transactions were from one account (a Chase credit card).
• Not all of the transactions for that account were overwritten.
• The Transactions sheet data overwritten were (at least) the Description, Category, Tags, and Date Added columns.
• The Date Added column was overwritten to Dec 22, 2023.
• The transactions were overwritten back to Oct 14, 2022.
• There doesn’t seem to be a pattern to the descriptions, categories, or tags that were overwritten.

I can restore the data, but want to prevent this from happening in the future.

[Mark.S]

Oh man, not good. I’m curious if the before/after Transaction ID is the same/different?

Finding duplicate Transaction ID's

A good rule of thumb is if the transactions are the same except for the transaction ID, then it’s a problem with the data pulling in and our support team can troubleshoot that. If the transactions are the same including the transaction ID, it can be human error (where you can reference version history to find any clues on what happened) or there’s an issue with the fill function crashing that our support team can also dive into.

Finding duplicate Transaction ID's

The transaction ID is used for our support team to help troubleshoot with our data provider. We have a data base where we can enter the transaction ID and get another ID code that we then submit to our data provider if data is pulling incorrectly or duplicated.

[rhowell]

Thanks. The transaction IDs are the same. I’ll reach out to the support team.