This might be a Yodlee problem, but our bank just overhauled and updated their whole backend on Monday, and I just keep getting an error message that Tiller can’t connect when I try to refresh. I’ve tried updating the credentials and clearing my cache without success. I don’t know if this is a thing that Tiller would address through Yodlee? Or if this is a thing I should talk to the bank about? Any help?
Best,
Pete
Hi, there. The general advice for individual bank connection issues is to open a ticket with customer support. They can see what might be going on on the back end with Yodlee in a way that we can’t on this forum. That said, I’ve had other banks switch up their systems, and it’s taken about a week for Yodlee to fix the connection. You may just want to give it a few more days before touching base with customer support.
Thanks! Much appreciated!
Best,
Pete