Comenity + 2FA - where do I report issues?

Even though Comenity has several cards on the list of supported banks, our Good Sam card keeps failing to connect. I re-enter the password, and then enter the code from email, but then I get a ‘Technical’ error and ‘please try again later’ - This has been going on for over a week.

My initial attempt, when I first set it up, seemed to work fine, so not sure what’s going on… any way to tell if it’s an issue w/ Yodlee vs. Comenity?

I’d recommend reaching out to our support team via the chat window in the lower right corner of the Console at

We can help you troubleshoot the connection error.

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