Duplicate Amazon Transactions - Same CC Account

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1

We are seeing numerous (5 or more at a clip) duplicate Amazon transactions paid by one particular credit card with two ID settings in Tiller. One ID setting under “Account” is “Visa - xxxx” with nothing in the Account Number cell; the other is “Card Nickname_xxxx” and a corresponding “xxxx-XXXX” in the Account Number cell.

Now, the transaction descriptions are different as well. The transactions with just the “Visa - xxxx” are in the format “[Amazon item] detailed item description,” while the ones with the “Card Nickname” are formatted like “Amzn Mktp Us*112233zx4.” These latter transactions are often a sum of two of the other type of transaction, and they post anywhere from one to several days after the actual purchase or when the first transaction is listed in Tiller. Is there a way to clean up the credit card account number so it doesn’t duplicate like this? Is there another workaround? Manual matching and deletion is really quite time-consuming. TIA!

2

Welcome, @valadrian :wave:

If these are transactions coming directly from Tiller Money Feeds (e.g. not the Amazon line item importer workflow) then I’d recommend reaching out to our support team via the chat window in the lower right corner of the Console at https://my.tillerhq.com/ Our support team is the best equipped to help with an issue like this in that case.

If this is an Amazon Line Item importer issue, let us know and we’ll see if we can work it out here as that’s a community supported feature.

3

Yes, we set up the Line Item Importer, then it didn’t seem to be working…
But clearly it is, so I suppose it’s the other one, with the obscure code numbers, that’s extraneous. We’ll need to figure out how to shut that off for that CC account.

4

Hi @valadrian - I’m not sure I’m totally following here, but please reach out to our support team if it seems to be duplicates from our automated bank feeds rather than due to the importer.