Kinecta - missing accounts

Ask Anything
1

Hi, Xceed Financial (XFCU) was recently acquired by Kinecta. I deleted my XFCU accounts and set up a Kinecta connection in the Tiller feed - however, I can only see a “line of credit” in Tiller, and not the Kinecta
checking or savings accounts I use. I did see that Kinecta is listed in the Institution outages… I am able to connect just fine, it just does not return my accounts. I am also unable to reestablish a connection to XFCU and restore my old XFCU accounts. Is there anything else I can try?

2

@heather - any ideas?

3

Sorry for the slow response, @cmjsae.

Have you opened a support case with the Customer Success team?
That is the best way to resolve bank feed issues.

4

No worries @randy . Sorry, I thought posting here was the method for contacting the Customer Success team - how do I reach them?

5

I understand the confusion. Apologies.
Follow this link to learn how to contact the Customer Success team for 1:1 help on bank issues.

1 Like
6

Hi @cmjsae you can reach out to our support team via the chat window in the lower right corner of the Console at https://sheets.tillerhq.com/auth/login

7

Thanks @heather ! Much appreciated