still not auto refreshing
It looks like a 2FA requirement might be with us now for Ally. Not sure there’s much Tiller can do about that. The only good news is that in my experience it’s a very quick 2FA refresh.
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am i taking the correct steps or is there a different way of refreshing the ally data…
- tiller console, hit refresh
- go into sheets, then force the fill data
if i just do a regular refresh, will it eventually update the data or is there a possibility the 2fa refresh expires before tiller fills the data on its own?
When you do a manual refresh (or auto refresh occurs), that will transfer the data from Yodlee to Tiller and 2FA is not needed until the next refresh.
Either a manual or auto Fill any time afterwards will transfer the data from Tiller into your spreadsheet. 2FA is not needed to get the data from Tiller.
So, I sometimes will do a manual refresh and just let the next auto-fill update the spreadsheet.
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As long as you’ve refreshed, then the data will be there to be filled.
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I haven’t been able to get any sort of auto refresh or manual refresh with Ally since July 23rd. I have manually clicked refresh probably every other day since then, and each time it presents me with the same process to enter a code that is texted to me via SMS. I enter the code and it spins saying “We’re pulling your data” for 5-10 minutes, but never completes a refresh. I have had this exact experience since July 23rd. Any workaround other than manually importing transactions/balances? Could I remove Ally entirely from my connected Tiller accounts and add it again?
I would try logging into Ally directly and then refresh with Tiller afterward. There may be some prompted questions or user interaction required at Ally.
If you do, keep in mind that it will be treated as a new account and be prepared to clean up 60-90 days worth of duplicates.
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Has anyone been able to get Ally to auto refresh without having to get a text message?
Nope. It seems as if Ally has implemented a new protocol, and I don’t think there’s really any way to get around it.
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OK…so 2FA is here to stay. And when I refresh at TillerHQ, I get 2FA…and all good download and fill…and my next Hello Money email (a day later) contains all the “new” transactions. But…
This manual process sort of defeats the purpose of Hello Money email where Ally is the primary account. So the question is: Is there a way to automate the 2FA so that the data can be pulled more regularly without my having to manually refresh the account?
Hmm. Not exactly sure what you mean by “automate the 2FA.” 2FA involves a unique code being texted to you. Unclear how one could automate that. I do think there is still hope that Yodlee (or potentially another aggregator when Tiller adds them) could figure out a way to work around the 2FA. Not every bank with 2FA requires 2FA every time one refreshes in Tiller. Or Ally could adopt Open Banking standards, which lots of larger banks are now moving toward, and that would resolve the issue.
Now that I think about it…probably not possible with the need to enter a unique code each time (rather than responding to a texted link or being prompted for a password through your phone…as some other services I have use).
Big picture is that I can certainly live with it. But the utility of Hello Money email is much degraded for anyone with Ally as the primary spending accounts.
I’ve been having the same exact issue. No duplicates on my end as the data just never refreshes.
For anybody else considering removing and re-adding Ally: I tried and have not been able to re-add Ally for 2 weeks.
I removed Ally from Tiller entirely, then go to add a new account to Tiller, provide login credentials, it sends me a 2FA SMS code, I enter the code, it spins and spins for 5+ minutes saying “We’re pulling your data” (like it had done for months when I would try to manually refresh when it was connected to Tiller), and then says:
“Unable to connect your Ally Bank account. We’re experiencing trouble linking your account at this time. We recommend that you try again later. If the issue persists, reach out via chat at [Tiller’s website]”
Just checking - are you able to login directly to Ally (outside of the Tiller system)?
If so, contact Tiller support as the message indicates.
Hey y’all I’m going to close this topic because the duplicates issue is resolved and there is nothing we can do about the 2FA requirement.
If you’re running into an error adding or refreshing Ally please reach out to our support team via the chat window in the lower right corner of the Console at https://my.tillerhq.com/