Transaction sheet isn't updating for 1 institution BUT the Balance History IS updating

Hello, My Transaction sheet isn’t updating for one institution however the Balance History sheet is being updated with balance records for this institution. This began in 2024. I have confirmed the institution is not listed as having an issue per the Tiller outage link, I have confirmed I don’t have any filters set, I have gone through the steps to update the Connection on the Tiller console by re-entering my credentials - and then going back to the google sheet and launching the Money Feeds and clicking the Fill Sheets.

Why would the Balance History sheet be updating for this Institution but the Transaction sheet is not updating and only starting Jan 1 2024? Thanks in advanced to help.

This sounds like it might be an institution-specific issue with the downloads. Probably need to reach out to customer service for help with that.