Cannot get Tiller to load!

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1

The Tiller sidebar is not loading in Safari or Google Chrome suddenly. Also, my Transactions information is suddenlyt downlevel. It is only showing transactions through October 8th when I know that I had transactions through the 20th. Anyone else having problems? When I attempt to load the sidebar, it is blank. Even after leaving it for an hour, nothing changed! I am dead in the water here.

Bill

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2

Same here but my stopped as of 10/18. I’ve tried everything that I could think of.

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3

Thanks for letting us know about the behavior you’re running into.

Will you please review these suggestions? We recommend trying one a time to figure which one of them works.

  1. If you’re using a VPN, try logging off and then try logging into Tiller again. Whitelisting the site within your VPN settings may be an option, but we’ve definitely seen success with customers who simply log off the VPN completely.
  2. Try using a different browser. We recommend Chrome for the best experience, but if you’re seeing it Chrome, try again in Firefox, Safari, or another browser.
  3. Try using an incognito browser session.
  4. Disable all extensions and plugins including privacy shields, cookie blockers, ad blockers, and pop up blockers you have enabled in your browser. We recommend turning off all of them and then try logging in. If the login is successful, turn them on one by one to figure out which one is causing the issue. We know Privacy Badger browser specifically can cause issues when trying to add some institutions.
  5. Make sure Tiller is added to any privacy shield settings you might have turned on at the browser and computer level.
  6. Be sure you have enabled 3rd party cookies for Tiller.
  7. Double check that your network configuration (e.g., Pi-hole) or advanced security settings allow you to access Tiller.
  8. Clear your browser’s data including cookies, history, and cached content.

If one of the above tips solves it for you, will you share what worked?

And if you’re still stuck, please reach out to our support team via the chat window in the lower right corner of the Console at https://my.tillerhq.com/

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4

@heather I will probably have to reach out to support. What I find interesting, however, is that the Tiller Community sidebar loads just fine. However, the Tiller Money Feeds does not!

I have tried your steps above and none of them solved the problem, unfortunately.

Screenshot 2024-10-23 at 8.59.36 AM
Screenshot 2024-10-23 at 8.59.36 AM305Ă—686 2.51 KB

I tried a hard reset on Google as well and that did not work. Did anything change with the Tiller Money Feeds? Was a new version uploaded perhaps?

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5

Seems it is not just the two of us: Tiller Money Feeds sidebar Not Loading - #3 by bwentwor

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6

I’m having the same issue

7

I haven’t seen this behavior myself. Have you tried rebooting the computer?

8

@Mark.S Howdy Mark! Yup. :frowning: My guess is that something was pushed out by Google again that that Tiller does not like. But, I don’t have proof.

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9

It’s weird you’re missing data, I’d go poking around your version history.

I went to check my Chrome version (PC, not Mac) and Chrome updated itself to this new version when I did that. Tiller Money Feeds is still loading fine for me.

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Maybe your issue is Mac related :thinking:

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@Mark.S I really do appreciate your help!

My Google Chrome is the exact same version that you show above after it updated. I restarted the browser and the Tiller Console is still blank even though the Tiller Community Console loads. Incidentally, it is not just with Google Chrome. The same problem occurs with Safari. There seem to be several of us with the same problem based on this thread and another one.

11

Hmm. I’m on a Mac running the latest version of Chrome and having no issues. Maybe an issue with an ad-blocker or some other security/privacy software? I think that’s been a culprit in the past.

12

Same issue here. I’m on a Mac using Safari.

13

Same here, also as of 10/18.

14

What I have noticed is that if I install the Excel Money Feed, things work and I just have to start all over again. :frowning: Therefore, it is something to do with the Google sheets version, whose extension was updated around the 18th.

15

I haven’t changed anything on my pc-based windows 11 chrome. My wife is beginning to think that I’m just trying to hide something from her because I can’t show her any detail or up-to-dated-ness. LOL.

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I had the same problem this morning. I’m on Brave browser (Chromium) on a Mac. Finally got things to work by turning off Adblock Plus, uBlock Origin, and Brave Shields. Not 100% sure that did it but others may want to look into any popup blockers or browser extensions and turn them off for Tiller.

17

I use uBlock Origin on Windows no problems.

18

FINALLY got the Tiller Console to Load! It was a WebEx extension that was causing the problem. I installed it when I was interviewing for a job.

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19

Thanks for letting us know what it was on your computer. Generally when we see this it’s due to something installed/specific to the customer’s computer.

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20

Interesting, but this doesn’t seem likely to explain the other “me too” reports during the same timeframe.

To test the theory, re-install WebEx and see if it breaks Tiller Money Feeds.

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