Capital one outage?

Same. Just got through following these same steps @heather.

1 Like

I also updated Capital One this morning after reading this thread. The console has said Error for several days. It still said Error, so I had to re-enter my credentials, and then had to do the MFA after that. My transactions for the last week then downloaded successfully. It now has a White Refresh box.

I wish it had been able to offer me the option to retry the existing credentials. I use LastPass with smart passwords, cannot use the Paste option, and must retype the whole long random password again. But I am very happy to see it syncing again.

1 Like

It will take a paste, if that’s handier. Those LastPass passwords are not fun to type, for sure.

1 Like

@susandennis

Thanks for suggesting the paste, but right clicking the password field on the FastLink credentials page never lets me paste. I so wish that it did . . . .

Nice to know there are other LastPass fans on Tiller!

Martha

@heather

Capital One appears to be down again this morning (Saturday). It had been about 46 hours since my last update, the Refresh button was blue, so I tried a manual refresh. It went to the FastLink page, but spun circles a long time before coming back with an error that Capital One needed me to do something at their website. Tiller Console is now showing me an Error button again instead of a Refresh button.

Capital One is still on the Outage List as reported earlier in this thread.

Just want to let the group know what I am currently seeing.

It magically worked just now (5/16). The accounts showed as Error. Re-entered credentials, went for coffee while it did things. My wife’s account came back with the 2FA text, did that and we’re connected. My account came back saying I need to login to the CapOne website; did that. The workflow in TIller does not allow you to continue, it’s just Cancel or Goto Website. So, Cancel, go back into enter credentials, do the 2FA and it’s connected again. This is one dumb bank integration.

1 Like

Appears to be partially down again this morning. Tried to enter the account as a new account as instructed and still no update. The balances come in, but no transactions are posting in the sheet.

I had no problem with Capital One this morning BUT I did experience the sheet situation you describe…

The auto refresh picked up 0 transactions and 0 balances which was odd since, I knew there were changes in both. So I hit the refresh sheet link manually and then got 8 transactions and 16 new account balances.

@ippolito.mike, are you still missing transactions from Capital One? If so, reach out to our support team directly and we can contact our data provider about the missing transactions.

Heather

I haven’t got an update to work since May 4th. The other thread says to enable 2FA but there is no option to do this on capitalone. Do I need to delete this account and start over?

Wow, that’s a bummer. I can confirm that it is working. I got an update today. I never had to set up or enable 2fa. When I click on ‘refresh’, It come back with this screen

If it were me, and I had your issues, I’d absolutely delete and start over. The down side is that you might get duplicates you’ll need to clean up. The up side is, it might work.

1 Like

Yeah, I was kinda putting it off, but that’s what I had to do. I tried the reconcile manual transitions tool since I thought that might make things easier. After correlating over 100 transitions, the tool failed to apply any of the reconciles. I ended up going through manually.

I’m doing twice the work that I used to do tracking my accounts manually… so goodbye tiller!

1 Like

Can you explain a bit more about this? The tool is intended to reconcile transactions that you manually add using the Tiller Money Labs add-on that are flagged as reconcile so that when the automated feed brings them in they don’t get counted twice. If you were trying to use this for managing duplicates because of removing and then re-adding an account it makes sense that it didn’t work for you and you had to manually manage the duplicates.

There’s a separate Manage Duplicates workflow in the Labs add-on.

Hmmm…seems like this issue may be resurfacing. I have not been able to connect to Capital One for five days. Credentials seem to be working, but it returns this error:

“We have found that one or more of your accounts was not updated successfully. Please check the Account Summary page for details.”

No balance updates. No new transactions.
Anyone else having this challenge? I tried adding the accounts again…same error. (Tried manually re-entering the credentials…no dice.)

1 Like

I just tried my now-infrequently-used Capital One account and it connected without error. So sorry. I’m sure this isn’t what you wanted to hear.

This is probably the confirmation I needed to move the majority of my checking activity to another account. Capitol One has become simply too tedious and unreliable. The other account’s transactions appear effortlessly.

Grateful!

Good! And, yep, that’s exactly why I rarely use Capital One any more. I have one credit card left there only because it pays exorbitant cash back on some charges :slight_smile:

It is pretty awesome to check all my other accounts so easily.

1 Like

Resolved. Transaction feed is now working again.

3 Likes

I just tried and mine worked fine. I did not need to enter my sign in credentials but did need to do 2FA. I did some tricks awhile ago with Capital One (they do not even know how their own system works) and it has worked perfectly since then. However, I moved all my transaction activity away from Capital One a long time ago and I recommend everyone else do the same. It’s just not worth it.

More weirdness with Capital One. Credit card account stopped downloading while the savings account got new transactions and balances. These use the same login account. Had used the Refresh function to go through 2FA. What did work was to re-enter credentials instead, suddenly the credit card is downloading again.

2 Likes