Fidelity Credit Card Transactions not loading

My account page on tiller shows my Fidelity Credit cards as updated as of today and the tiller sheet shows the Fidelity Credit card accounts as connected to the sheet, but I don’t get transactions since about 70 days loaded into the tiller sheet. It’s strange, as I also have other Fidelity accounts as part of the same group of Fidelity accounts, and they load the transactions just fine, it’s only the credit card accounts that don’t load the transactions. Any hints? Anyone else seeing this? This used to work for years without me changing anything. Looks like something in the back end either at Fidelity or tiller has changed.

@heather This is exactly my situation too. Blake

@heather @Blake I have a Fidelity account for trades and it hasn’t worked for about a week now. Not sure if that’s related or just coincidence. Was going to contact Tiller support soon about it.

@jpfieber @Blake @engineer3003

Looks like these could be part of a known outage.

1 Like

It’s been so long since a had an account problem I forgot about the Institutional Outages spreadsheet! Thanks Brad!

1 Like

@heather Since Fidelity Investments is my primary financial services provider, and Fidelity Visa is my primary spending source, I am in a real dilemma with year-end tax planning underway and no Visa data for almost a month now. This is the first major issue I have had with Tiller, but data reliability and availability are what I am paying for and relying on. The Outages spreadsheet has now been bumped to 12/6/2021, but at this point I have no confidence in that date - it just seems to be a rolling date. I have a lot invested in Tiller and will not quickly abandon it, but maybe it is time to look at different data aggregators?

@brian1, I hear hear you. I am frustrated too. At times Fidelity is terrible. I had been with Fidelity for 20+ years and a few years ago I moved everything to Etrade. Much less problems. The Fidelity website is behind the times. It feels like I am back in the 1980’s. From a customer perspective, they really messed up regarding the Emoney acquisition. These Tiller feed issues can move real slow. I have had many and my experience has been that oftentimes the answer is that you just need to wait. I have probably been the biggest complainer and at the end of the day the answer is wait. That is not acceptable to me but it is either accept it or leave. Regarding the idea of another aggregator, I have mentioned that too. The answer I get is something like we are going in that direction but it I believe it will be years away. I ask for more specifics and I really get nothing. Wow! I just looked at that outages spreadsheet and it is 350 rows long. It has been awhile since I have looked at it but recall it never being over 50, if even that. To me this seems to indicate the problem is getting worse. Good luck. Blake