US Bank -- Bank Feed Not Updating

Same here, still just checking transactions not coming in. All balances load and my Cash Plus transactions load. I’ve gotten used to it but still very annoying!

We don’t have an official date yet, but we’re expecting the open banking site to go live this month!

That’s exciting news but I’m currently on the 30 trial and while I’m loving Tiller if I can’t get US Bank to work I’ll have to cancel. I understand that these issues happen with the banking integrations but not having US Bank is unfortunately a deal breaker for me at the moment.

Do you know when this month it’s expected? My trial ends on the 18th.

That’s awesome! Please keep us updated

Hi @crempp - we don’t have a specific date yet, we were just told it would be in August. It’s not something we have control over at all. Our data provider, Yodlee, builds and coordinates these connections in collaboration with the bank. You’re welcome to restart your free trial after the 18th once it’s working if it’s not working by then.

hey y’all :wave: U.S. bank will be enabled for open banking tomorrow August 8th.

We’re fine tuning our official announcement, but just wanted to share here first. We can see the light at the end of the tunnel!


This is great news! Thanks for letting us know.

Right on!

For the accounts that aren’t currently updating (none of mine have worked despite others mentioning some savings accounts, etc. have randomly pulled in) - will we need to do anything other than refresh our feeds tomorrow?

You’ll need to follow the steps here to update the connection:

You have to use the “Connection > Edit credentials” option to upgrade the connection.

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Good news - US Bank updated extremely smoothly for me this morning. The last 90 days of transactions pulled in which I’ll need to go through and delete the duplicates on. My plan for that is filtering for just the US Bank accounts and then using conditional formatting to highlight duplicates to easily spot them & delete. Refreshed quicker than it ever had in the past now so all looks promising!

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I was also able to seamlessly add a new account with US Bank this morning via mobile with the new tiller accounts dashboard at


I am having to go through the Open Banking connection process every time to update my US Bank accounts. Is anyone else dealing with this? I was expecting to only have to do it once, but I have been having to do it every day.

I’m not seeing that issue on my end… Went through the re-connect process once the day they launched it and it’s been smooth sailing so far!

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@ryanstraits I also haven’t had an issue connecting since initial day either, maybe you should reach out to official support at the dashboard page and the blue chat icon in the bottom right.

Yeah that’s my next step, I have 2 US Bank accounts (my wifes and my own) that I have to enter so I wonder if that’s part of my issue. Glad to hear it’s not a more widespread issue!

Hi @ryanstraits it definitely could be an issue with having two logins connected for US bank, we have heard some reports of folks having issues with other open banking institutions where they have multiple logins and things not staying connected.

Thanks Heather! Yes I was accidentally logged into both with the same login, once I changed one to my wife’s login it has started working normally. Open banking has been a full 180 improvement over what it was before!

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I very much want to continue using Tiller; but it still does not connect to US Bank for me. I waited for months for the US Bank-Tiller connection to get fixed. US Bank is the fifth largest commercial bank in the U.S., and the fact that Tiller users (at least some of them) cannot reliably download their bank account transactions is something that I think Tiller needs to PROACTIVELY address. My credit card transactions routinely download to Tiller, even my USBank credit card. But, no transactions from my five other USBank accounts download to the Tiller Transactions tab as they should.

You have sent me standard Tiller instructions for connecting to USBank, and I have followed them carefully. But, they don’t work. In following your instructions, I encountered problems. Let me give you some examples; below, I describe a couple of the problems.

I got to the point where I was presented a screen that wanted three pieces of information:

  1. Organization Short Name

  2. User ID and

  3. Password

I know the ID and Password, but I don’t know what is an “Organization Short Name.” I tried USBank (and variations), and that’s not it. I tried the short name I gave one of my accounts “Main Account” (and variations) and that didn’t work. Your instructions don’t cover “Organization Short Name;” so, I need some help on that one.

I also logged into my USBANK account (on computer rather then my iPhone app) and went into the Account/Control/Manage Third-party Access screen for my bank accounts. The screen that pertains to Tiller looks like this:

As you can see above, there is a USBank, Envestnet/Yodlee/Tiller connection. And as you can see below, I have given Tiller access to all accounts and documents. By the way, I didn’t notice “Envestnet” being mentioned. Anyway, it seems that my USBank online accounts are connected to Tiller, at least from the USBank Third-party access standpoint.

Here is some information on the Tiller side. When I open my linked Tiller sheet and access the Tiller sidebar (shown below) and open “Connected Accounts” (I won’t display that for security reasons), but all of the accounts APPEAR to be accessed and that none of them need “attention” In actuality, only the transactions from my USBank Visa account are downloaded. Nothing is downloaded from the other five accounts, even though they would APPEAR to be properly connected.

Heather, I am sure that you can see that I have put a lot of effort into this. When I said “PROACTIVELY address” above, I mean that somebody needs to carefully look at my situation and give me some instructions that work. I highly recommend that somebody give me a call and walk me through the USBank connection proces****s. In talking to me, I believe that your support staff could learn how to improve your written instructions. I find them rather opaque, and I think that I could give some suggestions to your support people on how to improve your written instructions that would make them clearer, more specific and more helpful to your users.

Bottom Line: Please have someone email/text me [PII deleted by Tiller staff]

By the way, Tiller is very important for managing my budget, and after months of inferior service, this issue is becoming critical for me. Please help me.

Chris Seubert

HI @chrisseubert - we are working closely with our data provider still to resolve the U.S. Bank issues some customers are still experiencing. This is still a widespread issue and a 1:1 reach out won’t solve it, though I wish it would!

Not sure if it will help anyone but I just checked today and my US Bank account refreshed and all my transactions were pulled in.

Crossing fingers that it keeps working.

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