When I click “refresh” nothing really happens with Ally accounts. Refresh works for my Capital One account but not Ally. I’d still wait a minute or three and then go to enter credentials.
I actually just did what @Darin had recommended. I have three accounts with Ally. I removed one of them and re-added it. This fixed the issue and all Ally transactions posted correctly on Tiller budget. I recommend this solution to everyone experiencing issues.
I refreshed a few that always say they need refreshing, and then when everything but Ally was green I went and tried to redo it and got the same error with the same background error I posted above. I ended up adding my Ally accounts as new and that went smoothly. I then did what @Darin and @Exo3 did and was able to add my accounts and hide the old ones. I had to recheck off the Ally accounts from Linked Accoutns and then it did an update and it got the Ally ones. It looks like there are some duplicate transactions but I’ll just remove one copy of them from Transactions.
@heather I tried again waiting until everything else in my console was loaded and green except for the Ally accounts. I then tried to click edit on one of the Ally accounts and re-enter my credentials. At that point I once again got the same error message.
@heather I get the technical difficulties error after waiting for my accounts to finish refreshing and hitting the edit button for Ally. The error returns quickly and is the same if I enter a correct password or not.
I went ahead and deleted old accounts then added new ones. I had to remove a few duplicate transactions but that wasn’t too bad as these are savings/CD accounts and didn’t have that many transactions. The bigger issue was for historical tracking. I had to go to the balance history sheet and copy the new IDs assigned to the relinked Ally accounts and paste them as the ID of the previously linked accounts so the balance history would stay consistent on networth history sheets. Again as I haven’t been using tiller for long it wasn’t too bad of a process but probably not a good solution for a long time user as it would be time consuming.
I was able to sync just now.
Still getting tech difficulty errors on both my Ally accounts. Would really rather not have to delete and re-add…
I just noticed that my Savings account’s balance has not updated since 01/14. Anyone knows how to fix it? Checking account’s balance updates w/o issues after re-linking.
I was having the same error “experiencing technical difficulties”.
Just go to add account, and enter Ally again. That should work. No need to remove accounts.
Just wanted to confirm that I was able to get my Ally accounts to sync by selecting “Add Account” and entering my information. Ally sent me a confirmation code, and after I entered it in, everything was back to normal! No account deleting, nothing, everything just started working again!
In response to your question, @heather, from 2 days ago, my report is similar to others…I was still getting the error.
The situation is more or less resolved as, based on @Darin and @Exo3’s reports, I decided to remove a single savings account and re-add it. Upside: it’s good to see some movement here! Downside: Tons of duplicate entries to disentangle because Tiller sees the newly-added accounts as distinct from what was there before. This situation is compounded by my having over a dozen Ally accounts*, which is hopefully a situation unique to me right now.
It took me a couple of hours to get my Transactions sheet cleaned up. There are still “ghost” accounts on the Balances sheet, which I’m about to clean up by replacing the old UUID-ish values in the Account ID column of the Balance History sheet with their updated values. If I understand the formulas in Accounts and in Balances correctly, this should get me back in shape with a consistent history back to when I started with Tiller.
I wonder if there’s a way for Tiller to compare a few pieces of data from “newly” added accounts against already-linked accounts in order to avoid this kind of duplication. It makes sense to me that you’d have your own db IDs for the accounts, if for no other reason than to avoid storing the full bank account number on your servers (hurray for security!). On the other hand, between the institution name, the last-4 digits of the bank account number, and perhaps one more datum (date opened, perhaps?), it seems like it should be possible to identify and handle an already-linked account. 🤷❔
Anyway, that’s my characteristically-verbose answer. 
I screen-recorded most of the process, so if you have any specific questions about what things looked like for me, I should be able to answer pretty precisely.
Thanks (once again) Heather!
-C
*In case you’re curious, the reason I have so many Ally accounts is is that they allows unlimited savings accounts, and I’ve been successfully using that fact to do “real” envelope budgeting. Most digital systems allow negative balances in envelopes, which is the virtual equivalent of subverting an envelope system by buying on credit and placing an IOU in the envelope to represent negative cash. Separate accounts are an excellent proxy for the real, hard boundaries of a physical envelope system. 
P.S. Now wishing I’d tried @proctor.sdp’s approach first. Not sure it would have worked for me, but it definitely seems worth trying as a first step for anyone else coming out of the Ally downtime!
My balances were a little crazy and it ended up being because I added text to column A of the Balance History tab so I could go in there and update manually. Once I removed the text in column A by a balance it started reading it correctly again.
If you unhide the Balance History sheet are things good or weird in there for the accounts?
I have a bunch of savings accounts with Ally, too, for the same reason. Makes it so easy to save in buckets. Though, now they offer these new features that caused this month-long feed issue for us. I’m playing with the new features to see how well they work.
So I’ve tried a few steps to re-sync, but nothing seems to be working. The 2FA isn’t sticking for me.
Maybe it was working yesterday, but not today?
I tried to update my balances and it did not get Ally this morning, but was able to refresh with 2FA and when it reloaded sheets.tillerhq I did not click to open Account Summary. I then went and did Update Sheets on my sheet and it got the Ally balances. I then expanded Account Summary and Ally accounts spun for a bit and then said Refresh already again. There’s definitely something up but hopefully it can be ironed out soon.
No record of my savings account on the Balance History sheet since 01/14…
@clozach - how do I replace the old UUID values on the Balance History sheet? Where did you find their updated values?
Just an update here from what we’re seeing in support (via email/chat).
Hopefully that helps.
Heather
@heather I am not 100%, but it looks like it is broken again. It was working for me last week after the “fix”. That said, when I connected this morning, it didn’t prompt for 2FA, like I expected. It asked for username and password again. Then I got the “Unexpected Site Error” message. So I switched over to Personal Capital again and it looks like it isn’t syncing either. No 2FA prompt there
I don’t work for Tiller, but here’s what I did. DO THIS AT YOUR OWN RISK. Tiller staff, I won’t be upset if you want to delete this comment so people don’t futz up their sheets.:
1a. MAKE A BACKUP OF YOUR BALANCE HISTORY SHEET and name it something like “Balance History Backup” just something that is not “Balance History.”
Go to the “balance history sheet”, select all, and create a filter (Data -> Create a Filter). Filter by the account name (pull down the arrow which appeared at the top of the “Account” column) hit clear, find your old account name (AND your current one if the name is different) and put check marks next to both.
You will see the “new” account has one account ID and all the balances form your “old” account have a different account ID. Copy the new account ID onto all the old balances and it should sort everything out.